The BEST WESTERN Cross Lanes Meetings Promise

A specially trained experienced Hotel Representative will be available to you as your contact throughout your meeting.
Your confirmed details as discussed, will be sent to you within 48 hours of booking.
Your basic meeting room layout included within the delegate rate includes a room set up to meet your numbers with suitable chairs, cloakroom arrangements, writing pads and pencils, iced water, cordials, a telephone, a standard equipment box. Audio visual equipment included at no extra charge are flip chart, stand and marker pens as well as an overhead projector and screen.
Your meeting equipment will have been tested in order to ensure that is in good working order prior to the beginning of your meeting.
The meeting room will be fully serviced during the main break of the day or to your specific requirements.
Tea/coffee breaks and lunches will be ready 5 minutes before the time specified and will take no longer than the time agreed on your daily diary, i.e.: your final confirmed details.
Your messages delivered promptly to your meeting room according to your instructions.
A fully itemised statement accompanied with your bill.
Additional equipment: TV Video/DVD player, LCD projector, wireless broadband (Wi-Fi) in the hotel.

Satisfaction Survey and Money Back Guarantee

If any element of your final confirmed details is not delivered, your bill will be adjusted accordingly.